02 September 2019
New Client Complaint Video Launched
The Law Society of
Northern Ireland has launched a new ‘online video’ which provides an overview
of the Society’s Client Complaints process.
The new video is
part of the Society’s ongoing commitment to providing information to the public
about making a client complaint in easier and accessible formats.
To date the
Society has already translated its ‘Making a complaint leaflet’ into 5
key languages and will soon be putting in place online software which will
provide increased accessibility to users seeking information in their chosen
Commenting on the launch
of the new video, the President of the Law Society, Suzanne Rice said:
Society fully recognises the importance of making our client complaint
procedures accessible and available in different formats.
I commend the work of
the Client Complaints Committee and their ongoing work to identify new
communication platforms and formats which will help assist and inform clients
who may be seeking to raise a complaint with the Society’.
Reg Rankin Chair
of the Society’s Client Complaints Committee said;
“The launch of our
new online video is a clear demonstration the Society’s ongoing commitment to
providing greater accessibility to client complaints information in formats and
languages aimed at supporting the end user”.
The new video can be
accessed from the link below: