The vast majority of dealings between solicitors and clients are conducted in an efficient and satisfactory way. However occasionally problems can arise and when this happens it is important that solicitors deal with the situation efficiently and in accordance with the Solicitors (Client Communication) Regulations 2008.
The Client Complaints Committee is continuing with its series of seminars to assist the profession in understanding the types of complaints received by the Society, suggesting practical ways to avoid complaints arising and outlining procedures to effectively manage complaints when they are received from clients.
The seminars will each address a specific area and will discuss common themes of the complaints:
Conveyancing Complaints Wednesday 27 March 2019
This session will be delivered by Alan Reid, Murlands Solicitors.
*This session can be used as Compulsory Conveyancing CPD or Client Care and Practice Management CPD.
Probate Complaints Wednesday 11 September 2019
This session will be delivered by Julie Ann Osborne, CMG Cunningham Dickey Solicitors.
Family Complaints Wednesday 6 November 2019
This session will be delivered by Janice Spence, Donaldson McConnell & Co.