Making a Conduct Complaint
Beginning the Process
conduct complaints should be submitted to the Law Society by using and submitting
a conduct complaint form in:
1. hard copy format by request by sending an email
2. via an online submission on
the Law Society’s Website or
When completing the Conduct Complaint form it is important that you read and follow the guidance notes below.
attach all documents which you think will help the Law Society in considering
your complaint for example any emails, letters, notes which you intend to rely upon to support your complaint.
ensure that all aspects of the complaint are included in the conduct complaint form
as new issues cannot be raised at a later date.
Please note the following important information:
* To maintain
confidentiality and to comply with statutory obligations we have to ensure that
a conduct complaint sent to us is in writing is signed by you and contains a full
* We cannot
deal with complaints by email in the absence of the conduct complaint form,
however, once your complaint has been accepted for investigation we are happy
to accept email correspondence from you. We will normally respond, however, by post rather than email.
* We cannot
accept telephone information as evidence to support your complaint as we have
to be certain that our records properly reflect your concerns. Therefore any information given over the telephone will have to be confirmed by you in writing at
a later date.
we are unable to facilitate face to face meetings to discuss your complaint
and/or concerns which must be communicated to the Law Society in writing.
you require any reasonable adjustments to facilitate the making of a compliant
please contact the Law Society via email: email@example.com and we shall endeavour
to provide assistance.
appropriate we will send a formal letter to you and the relevant solicitor at
the conclusion of our investigation.
Making an online Conduct Complaint
Submission of your online complaint form
Please note that if you are using a 'web browser' which is old or out of date you may encounter issues when trying to successfully complete and submit your complaint form online.
The solution to this issue is to ensure that you submit your online complaint form using an up to date web browser such as Google Chrome, Safari, Microsoft Edge or Mozilla Firefox.
You can download the above web browsers from the links indicated below:
· Google Chrome
· Microsoft Edge
· Mozilla Firefox