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Making a Complaint


COVID-19 PANDEMIC

The Law Society of Northern Ireland will be providing their service remotely online as a result of the COVID-19 Pandemic.To assist help complainants correspond with the Society the following options are now available:


 

Option 1 - Via email including hard copy documents / papers

* If you are sending hard copy documents or papers to the Society please send a copy via email wherever possible.

* If you are only in a position to send hard copy documents or papers there may unfortunately be a delay in your enquiry being acknowledged.

The following email address must be used complaints@lawsoc-ni.org. All email correspondence received will be acknowledged. The Society would ask you to note that until further notice our complaint investigations take longer to complete.

Please click here to access the relevant information about making a complaint.


 

Option 2 -  Client Complaint Forms can now be submitted online by clicking here

There are 5 stages to the Law Society complaints process which are indicated below. To begin the process please click on box 1. 

Before you begin the process you are encouraged to watch the following short video which can be accessed below or by clicking here



Remuneration Applications

Remuneration Applications may be received via email to:

complaints@lawsoc-ni.org or

enquiry@lawsoc-ni.org

Solicitors are asked to provide a copy of the Remuneration Application and the Bill of Costs as an email attachment. Solicitors should also provide relevant email contact details for the client in order to facilitate online contact.   

Remuneration Applications require the assessment of the working papers retained by the solicitor. If you are only in a position to send hard copy files or papers there may unfortunately be a delay in your enquiry being acknowledged or responded to.

To ensure that your enquiry is dealt with as quickly as possible please address email correspondence for the attention of the Complaints Department.  

Remuneration Application forms are available to Solicitors on the members sectionwww.lawsoc-ni.org please click here.

Relevant information leaflets are available to clients on the complaint section of our website www.lawsoc-ni.org

All email correspondence received will be acknowledged. The Society would ask you to note that during this time of remote operation our Remuneration Application assessments will not be completed as quickly as we would normally anticipate. The Society would remind clients of their right to apply for Taxation within 3 months of delivery of a Bill of Costs and upto 6 months in exceptional circumstances. Further information on Taxation may be obtained from the Taxing Master’s Office. Relevant Contact details may be obtained from our website -  https://www.lawsoc-ni.org/about-your-solicitors-bill

 


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