Making a Complaint
The Law Society of Northern Ireland will be
providing their service remotely online as a result of the COVID-19 Pandemic.To assist help complainants correspond with the Society the following options are now available:
Option 1 - Via email including hard copy documents / papers
* If you are sending hard copy documents or papers to the Society
please send a copy via email wherever possible.
* If you are only in a position
to send hard copy documents or papers there may unfortunately be a delay in
your enquiry being acknowledged.
The following email address must be used firstname.lastname@example.org. All email correspondence received will be acknowledged. The
Society would ask you to note that until further notice our complaint
investigations take longer to complete.
Please click here to access the relevant information about making a complaint.
Submission of your online complaint form
Please note that if you are using a 'web browser' which is old or
out of date you may encounter issues when trying to successfully complete and submit your complaint form online.
The solution to this issue is to ensure that you submit your online complaint form using an up to date web browser such as Google Chrome, Safari, Microsoft
Edge or Mozilla Firefox.
You can download the above web browsers from the links indicated below:
There are 5 stages to the Law Society complaints process which are indicated below. To begin the process please click on box 1.
Before you begin the process you are encouraged to watch the following short video which can be accessed below or by clicking here
Remuneration Applications may be received via email to:
Solicitors are asked to provide a copy of the Remuneration
Application and the Bill of Costs as an email attachment. Solicitors should
also provide relevant email contact details for the client in order to
facilitate online contact.
Remuneration Applications require the assessment of the
working papers retained by the solicitor. If you are only in a position to send
hard copy files or papers there may unfortunately be a delay in your enquiry
being acknowledged or responded to.
To ensure that your enquiry is dealt with as quickly as
possible please address email correspondence for the attention of the
Remuneration Application forms are available to Solicitors on the members sectionwww.lawsoc-ni.org please click here.
Relevant information leaflets are
available to clients on the complaint section of our website www.lawsoc-ni.org
All email correspondence received will be acknowledged. The
Society would ask you to note that during this time of remote operation our
Remuneration Application assessments will not be completed as quickly as we
would normally anticipate. The Society would remind clients of their right to
apply for Taxation within 3 months of delivery of a Bill of Costs and upto 6
months in exceptional circumstances. Further information on Taxation may be
obtained from the Taxing Master’s Office. Relevant Contact details may be
obtained from our website - https://www.lawsoc-ni.org/about-your-solicitors-bill