16 February 2012
Local Legal Practice Becomes First to Receive New Quality Standard Mark
left to right in photo - Martin McCallion, Steven Keown from McCallion Keown, Imelda McMillan, President of the Law Society and Martin Rice, Managing Director of Next Level Impact)
Local Belfast Solicitor’s firm, McCallion Keown Solicitors have become the first legal practice in Northern Ireland to receive the new Standard Quality mark - Lexcel v5.
The firm which is based in Belfast’s Oldpark Road was awarded the Lexcel v5 quality mark this week after successfully completing the practice management standards programme which is administered by the Law Society of Northern Ireland.
Lexcel v5 is the new version of the Law Society's management standard and helps assess risk management within legal practices in respect of claims and complaints and helps ensure better customer service which in turn contributes to increased client retention and provides greater support for outcomes-focused regulation (OFR).
McCallion Keown were assisted throughout the programme by Next Level Impact – one of Northern Ireland’s leading management consultancy, leadership and training companies - who provide a complete Lexcel support programme.
Just 20 companies were accepted onto the Next Level Impact Lexcel support programme, with McCallion Keown solicitors being the first Northern Ireland firm to be awarded the Lexcel v5 award.
Commenting on the announcement of the Quality award, Steven Keown partner in McCallion Keown, said:
“We are delighted following the announcement. As a firm we have invested a lot of time in achieving the Quality Mark because we acknowledge the competitive advantage it offers in the market place as well as the lower professional indemnity insurance premiums offered by insurers.
Clients can be confident that McCallion Keown we are working to ensure that they receive the best customer service and the Lexcel V5 is proof of our ongoing commitment”.
Speaking of the professional assistance received from Next Level Impact, Steven Keown said:
“Martin Rice and his team at Next Level Impact have provided us with the direction, support and guidance helping us stream-line Lexcel implementation and focus on continuous improvement within our firm. Without their expert guidance, we would definitely not have achieved Lexcel in such a timely and effective manner.”
Martin Rice, Managing Director of Next Level Impact said:
“Many legal practices are deterred from applying for and achieving the Lexcel Quality Mark because of the perceived time and bureaucracy involved. Our support programme provides practical assistance to firms so they can still focus on fee earning as they progress towards accreditation.”
Speaking on behalf of the Law Society of Northern Ireland, Imelda McMillan, and President said:
“This is a considerable achievement for McCallion Keown Solicitors and is a reflection of their commitment and hard work in obtaining this important quality standard mark for their practice”.