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25 February 2020

Law Society Welcomes Positive Lay Observer's Report

The Law Society welcomes the publication of the Annual Report of the Lay Observer for Northern Ireland 2018/2019 and her acknowledgement of the commitment of the Society to provide an open, accessible and timely complaints system.

This is the second Annual Report published by the current Lay Observer for Northern Ireland charged with overseeing the Society’s complaints handling system. 

In her report the Lay Observer identifies a positive trend in how complaints are registered and handled by the Society as well as the significant steps the Society has taken to make the complaints process more accessible.

This has included the development of a focused training programme and support resources for solicitors as well as developing and improving the process for complainants.

The Lay Observer recognises that whilst the number of category complaints has risen this year this is in part a response to a more open system. 

Commenting on the publication of the report the Society’s Chief Executive, David A Lavery CB said:

“The Society welcomes the publication of the Lay Observer's report which will allow us to build on the good work which has been undertaken and to make further improvements to the Society’s service complaints process.

In the year ahead, the Society will be preparing for the new arrangements provided for in the Legal Complaints & Regulation Act (NI) 2016 coming into operation.  The Society will be providing further details of this in due course.”


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