This session will look at how a business can use operations to grow. As professional service providers we often do not treat what we do like a production line. Concentrating on the effectiveness and efficiency of what we do we can be very beneficial. This session will provide practical tools and techniques in running the operational aspects– addressing what we do, how we can measure what we do, what we should measure and what we should do with the results. Participants are encouraged to attend Session 1 before attending this session.