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22 June 2020

Department For Communities Compensation Recovery Unit

Members have been in contact with the Society during lockdown to raise concerns about inability to have requests for Compensation Recovery Unit (CRU) Certificates processed.

The President raised those concerns directly with the Minister for Communities at the start of April.  The Society were informed that staff from the CRU had been redeployed to assist with urgent benefit administration in light of the pandemic, but that from the 20th April 2020 additional resources would be put in place to support the Scheme although all staff would not be returning to their normal duties. At this point CRU staff continue to support urgent benefit administration but there is still a small number of staff working within the CRU to meet the urgent needs of the scheme.

An update on the position was recently requested from the Department as members were still experiencing difficulties in obtaining certificates. The Department have indicated that if certificates are urgently required this may be done by emailing the Unit and marking the email ‘Urgent – Case Settlement’ and it will be prioritised. This is the message being generated by the Unit’s mailbox.

The Department suggest that all applications received and marked ‘Urgent – Case Settlement’ and where the settlement is imminent, will have a certificate issued within the statutory 28 days.  Should members make contact with the Unit in this manner, and do not receive a certificate within the statutory time limit then please let us know and we can feed this information back to the Department. Details should be sent to this email address – .

Currently it is not possible to contact the unit by telephone due to staffing levels.  However CRU encourage Society members to use the mailbox  as a way of corresponding with them.


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