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01 Mar 2023

Dealing Effectively with In House Complaints


Date 01 Mar 2023
Time 13:00 - 14:00
Location Online
Cost £35.00 per person
CPD Points 1 General Group Study


This session will cover how to deal effectively with in house complaints and will include topics such as:

· A solicitor’s professional obligations under the Client Communication Practice Regulations 2008;

· Observations from the experience of the Client Complaints Committee;

· Effective management of the in-house complaint process;

· Ensuring staff are familiar with in-house complaint procedures.


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