01 Mar 2023
Dealing Effectively with In House Complaints
Details
Date |
01 Mar 2023 |
Time |
13:00 - 14:00 |
Location |
Online |
Cost |
£35.00 per person |
CPD Points |
1 General Group Study |
Description
This session will cover how to deal effectively with in house complaints and will include topics such as:
· A solicitor’s professional obligations under the Client Communication Practice Regulations 2008;
· Observations from the experience of the Client Complaints Committee;
· Effective management of the in-house complaint process;
· Ensuring staff are familiar with in-house complaint procedures.
Interested in attending this event?