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Complaints Department COVID-19 Response

The Law Society of Northern Ireland would ask you to note that from Monday 23rd March the Client Complaints Department will be providing their service remotely online.

Members are encouraged to correspond with the Society via email. If you are sending hard copy documents or papers to the Society please send a copy via email wherever possible. If you are only in a position to send hard copy documents or papers there may be a delay in your enquiry being acknowledged.

The following email address may be used complaints@lawsoc-ni.org.

Complaint Forms and relevant information leaflets are available on the complaint section of our website www.lawsoc-ni.org

All email correspondence received will be acknowledged. The Society would ask you to note that until further notice our complaint investigations will take longer to complete.

Remuneration Applications

Remuneration Applications may be received via email to complaints@lawsoc-ni.org or enquiry@lawsoc-ni.org.

Solicitors are asked to provide a copy of the Remuneration Application and the Bill of Costs as an email attachment. Solicitors should also provide relevant email contact details for the client in order to facilitate online contact.   

Remuneration Applications require the assessment of the working papers retained by the solicitor. If you are only in a position to send hard copy files or papers there may unfortunately be a delay in your enquiry being acknowledged or responded to.

To ensure that your enquiry is dealt with as quickly as possible please address email correspondence for the attention of the Complaints Department.  

Remuneration Application forms are available to Solicitors on the members section www.lawsoc-ni.org please click here.

Relevant information leaflets are available to clients on the complaint section of our website www.lawsoc-ni.org

All email correspondence received will be acknowledged. The Society would ask you to note that during this time of remote operation our Remuneration Application assessments will not be completed as quickly as we would normally anticipate.

The Society would remind clients of their right to apply for Taxation within 3 months of delivery of a Bill of Costs and upto 6 months in exceptional circumstances. Further information on Taxation may be obtained from the Taxing Master’s Office. Relevant Contact details may be obtained from our website -  https://www.lawsoc-ni.org/about-your-solicitors-bill

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