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4 - What happens next?

When we receive your completed form we analyse it to make sure your complaint is one which we can consider. If the Society considers that your complaint can properly be dealt with under its complaints procedures, it will acknowledge receipt of the complaint and forward a copy of your complaint form and supporting documents to the solicitor for their comments.

Once we receive the solicitor's reply, it will be copied to you for comment.

Occasionally, further information may then be required from the solicitor or from you.

Once we think we have all we need, the case may be concluded.

We will provide an opinion on the relevant aspects of the complaint and, if appropriate, the solicitor may be directed to take certain action to assist you within the terms of the Solicitors' (NI) Order 1976 as amended.

In the unusual event of your solicitor failing to co-operate with the Society's investigation, disciplinary action may be taken and you will be advised to immediately seek alternative legal advice. Should that situation arise, more detailed information will be provided.

Where your complaint is about a case which is concluded, we will express an opinion on the solicitor's conduct and/or service in relation to the issues raised in your complaint form and if appropriate may be able to provide a remedy.

 5 - Our decision